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THANK YOU FOR VISITING OUR WEBSITE. YOU MAY BROWSE OUR SITE FOR DETAILED INFO ABOUT PINATUBO TRIPS, RATES, INCLUSIONS, ROUTES, ITINERARY, FARES, ROOM ACCOMMODATION, LOCATION MAPS, AETA VILLAGE IMMERSIONS, AND OTHER OPTIONAL SERVICES. THIS SITE IS UPDATED REGULARLY. IF YOU ARE LOOKING FOR SOME DETAILS THAT ARE NOT MENTIONED HERE, PLEASE FEEL FREE TO CONTACT US

DO YOU WANT TO SEE THE ACTUAL TERRAIN, TREKKING, OFF ROAD AND THE CRATER LAKE? WATCH THIS RECENT AERIAL VIDEO OF MOUNT PINATUBO

Saturday, January 31, 2009

REFUND & CANCELLATION POLICY

REFUND AND CANCELLATION POLICY

TERMS AND CONDITIONS
  • We usually require 1,000php reservation payment per head or 50% for Pinatubo Tour Package 1. This will be used  for the preparation of your trip.
  • Reservation Fees can be paid via PayPal, Bank deposit, Western Union or any local payment processor such as Cebuana, ML Lhuillier or LBC. All deposits must be made in cash.
  • If you are planning to opt for check deposit, you must do it at least 7 banking days prior to final trek date to ensure that the check would clear to our account within the required time. 
  • We will not process your trip if the clearing time would fall on or beyond the final trek date. This is due to our bad experience with bouncing checks issued by some of our previous clients.
  • Reservation fee shall be deducted to the total trip package cost of your trip. Balances must be in cash and should be settled at the meet-up point on the actual trek date prior to final clearance and dispatching.
RE-BOOKING YOUR TRIP
  • Re-booking means you are not asking for a refund. 
  • There will be no penalty or charge if you will re-book your trip at least 48 hours prior to your actual trek date. Re-booking means you will just move your trek schedule to a later date. This way we can also cancel our commitments to the transport service, drivers, guides, guides, cook, porter etc..
  • If you re-book your trip 1 day prior to your final trek date, there will be a 200 per person penalty charge. 
TRIP CANCELLATION 
  • If you cancel your trip at least 48 hours prior to your final trek date you will get a 50% refund or 500php/head for individual cancellation.
  • NO SHOW, NO REFUND POLICY (Actual Trek date)
CANCELLATION DUE TO BAD WEATHER:
  • We will refund your reservation payment if your trip will be cancelled due to bad weather less 200php service charge per person. If the refund will be made thru Western Union or bank deposit, the charge that will be incurred in the transaction will be charged to you.
  • If we receive an advisory from the Local Tourism office that trip is officially cancelled due to bad weather at Mount Pinatubo Area, we will inform you right away so you can decide if you will re-book your trip or refund your payment.
  • We have no obligation if your trip will be cancelled due to bad weather in your area. We do not monitor weather forecast in other areas. If you think your flight or transport service will be affected by an incoming weather disturbance in your area, you must inform us through e-mail. If you cancel earlier, you will get your reservation payment less 200php service charge. If you will cancel it 48 hours prior to your trip, the above mentioned trip cancellation policy shall apply.
CANCELLATION PROCEDURE
  • You must email us.
  • We will confirm your Cancellation.
  • We will inform our management to request release of refundable amount
  • We need at least 2-3 days for this transaction since Capas is just a small town and we only have few banks here that closes at 4:00pm. we still have to go to city proper to transact the refund.
  • We will inform you via email after the refund has been made to your account
Please understand that we have people who processed your trip requirements, phone call and guides who reported, spent gas and meet you and both you and us have no control of the weather or any unforeseen events that will affect your trek schedule and we need to share the cost of this activity.

If you will re-book your trip, the people assigned in your group will be paid as well so there is no need for any charges. If you think you don't agree with this terms and conditions, then we discourage you to book this trip.

For your further queries, you may send your email to pinaykeypoint.team@gmail.com
or text/call
Globe:  (+63)917.477.9156
Smart:  (+63)930.508.8494
Yahoo ID: pinaykeypoint 

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